What is an access policy?
The access policy set at your site determines the avaliability of the chargers for different user groups.
Which access policy should I choose?
Depending on your site's intended use, the access policy chosen will vary.
What should I set as my usage rate?
Depending on the intended use of your charging station, you may wish for drivers to pay for the time they are plugged in or for their electricity usage by the kWh (not currently available in all markets). In either case, you’ll need to do a little quick math to determine a baseline rate to cover your electricity costs. For further details please refer to the SWTCH Access Policies and Fee Structure guide linked in the SWTCH Onboarding configuration form.
Can I change the usage rate?
Yes! The site administrator can reach out to golive@swtchenergy.com and provide the site address and updated rate.
Can you apply to measurement Canada on my behalf?
Your property will have to apply to Measurement Canada driectly. We are unfortunately unable to do so on your behalf. We have all of the needed steps to apply listed within our blog post here: https://swtchenergy.com/legislation-passed-per-kilowatt-billing-is-coming-to-canada/
What is the prorate feature?
If this feature is enabled, the hourly fee set at the site will prorate based on vehicle energy consumption during the transaction.
For example. let's say your charger has an output of 6.6 kW and your hourly pricing is set to $1/hr. Driver A has a full EV and is capable of pulling the full 6.6kW output available within an hour. Driver A will be charged the full $1/hr as their vehicle is able to consume all of the output provided. Driver B has a hybrid and is only able to pull 3.3kW output from the same charger. Since they're unable to consume the entire output the rate is reduced based on their consumption ($0.50).
Do other buildings usually have the prorate feature enabled?
Yes! A lot of our buildings have the prorate feature enabled especially within Canada. We find that this keeps drivers happy and ensures we are still able to recover electricity costs to remit to the property.
What is loitering?
Loitering fees are charges that can be imposed on EV drivers who leave their vehicles connected to the charging station after their vehicle’s battery is fully charged, occupying the charging space, and preventing others from its use. These fees are designed to encourage efficient use of charging stations and ensure that charging spots are available for all relevant EV drivers who need to charge their vehicles. As a site administrator, you can configure and enforce fees based on either time or status.
Time-based loitering begins once a certain amount of time has passed. Drivers will receive a notification letting them know they have to move their vehicle, otherwise they will be charged.
Example: After 4 hours of charging, the driver receives notification stating they have 30 min (grace period) to move their car, otherwise they will be charged $X.
Status-Based loitering begins once a vehicle's battery is fully charged. The driver then receives the same notification stating they have a certain amount of time to move their vehicle otherwise they are charged $X.
Do I need to have loitering at my site?
Adding loitering to your site is completely up to you. Please note that we can turn loitering on or off at any point in time by reaching out to golive@swtchenergy.com with the requested update as well as site address.
Why do I need to provide direct deposit information?
This information is being requested in order to proceed with remittance payments from SWTCH. Once this form is completed and returned, a direct deposit arrangement will be established and your chargers will be activated. On a quarterly basis the representative listed will be provided a full report of all transactions that have taken place throughout the quarter and funds will be released to the specified account shortly thereafter.
Why do you need representative information on the Canadian direct deposit form?
The representative information outlined in the direct deposit form is needed to comply with Know Your Customer (KYC) requirements. Representative information including full name, date of birth, address, and a scan of a government issued identification document are regulatory requirements for processing payments. These new 2024 requirements come from the government and are intended to promote transparency, prevent financial crime, and prevent abuse of the financial system.
Can I make any changes to my settings in the future?
If you would like to make any changes to your site, please reach out to golive@swtchenergy.com with the requested update as well as site address.
Comments
0 comments
Article is closed for comments.