Charger Status (Preparing, Charging, SuspendedEV, SuspendedEVSE, Finishing, Available, Offline, and Faulted)

When you enter the charger ID on the mobile app or the web app, it will show the current status of the charger. 

1. In Use

Preparing:  A vehicle is plugged in and the charger is awaiting activation from the user.

Charging:  A vehicle is actively charging.

SuspendedEV: A vehicle has completed charging or stopped charging due to the charging schedule on the vehicle. The charger is offering energy but the vehicle is not taking any energy. 

SuspendedEVSE: The vehicle has stopped charging due to the charging schedule on the charger or local power constraints.

 Finishing: A user has stopped charging remotely, but the vehicle remains plugged in.

2. Available

Available:  No vehicle is plugged in, so the charger is available for use. A connector becomes available for a new user. 

3. Unavailable

Offline: The charger is offline due to a power outage or issue with networking hardware (or it is in pre-deployment phase). Chargers can also be unavailable if it’s a paired charger and the other one is in use.

Faulted: The charger has faulted due to, for example, voltage fluctuation (the charger will only stay in this state temporarily while it resets itself).

In case you have any other questions or concerns, please give us a call, SWTCH offers 24/7 customer support by telephone and e-mail. Our customer support line is 1-844-798-2438.