SWTCH Charger asking for an Access Code - Private-Shared Chargers – SWTCH

Why Is This SWTCH Charger Asking for an Access Code?

Encountering an access code prompt on a SWTCH charger can be a bit confusing. Unlike fully public chargers, an access code usually indicates that the charger is reserved for specific users or is not yet ready for general use.

Here are the most common reasons you might be asked for an access code:

1. Charger Not Yet Operational

Commissioning Status: If the charger displays a status of "Commissioning", it means the unit is newly installed and is in the final stages of setup. During this phase, only the installer can access it to complete activation and testing. It is not yet available for public use.
Awaiting Activation: The charger might be installed but not yet fully activated for the site. This could be due to pending administrative setup.

2. Privately Owned Chargers (Requiring Individual Subscription)

Exclusive Use & Individual Subscription: Some SWTCH chargers are privately owned and intended for the exclusive use of a specific individual, family, or business (e.g., a personal charger in a dedicated parking spot). For these chargers, a personal subscription with SWTCH is often required for activation before the charger can be used. Access is restricted to the owner or their designated users who have activated their service.

3. Private-Shared Chargers

This is a very common scenario for chargers located in multi-unit residential buildings, workplaces, or controlled access facilities.

For Authorized Users Only: "Private-Shared" chargers are designed for private use within a property, meaning only tenants, employees, or authorized residents are permitted to use them. These chargers are typically shared among a group of pre-approved individuals.
- Workplace Specific: For employee chargers, you may be required to sign up for your SWTCH account using your work email address to verify your authorization.
Code for Access: The access code acts as a necessary key to ensure that only authorized users can initiate a charging session, helping the property manage its valuable charging resources.

Where to Get the Access Code for Private-Shared Chargers

For "Private-Shared" chargers, the access code is readily available through your property's management or designated contact. Please reach out to:

Your Property Manager: They oversee the building's operations and are typically the primary point of contact for resident or tenant services, including charger access.
The Concierge: In buildings with concierge services, they can quickly verify your authorization and provide the necessary code.
The Building Owner: In smaller properties or specific arrangements, the building owner may directly manage and distribute access codes.

For security and access-control reasons, SWTCH Support does not provide or distribute access codes directly to tenants, residents, or drivers.

If you require access to a private charger or have questions about parking permissions, reserved EV spaces, or charging eligibility, please contact your property manager, concierge, or building administration directly.

Steps to Request an Access Code (for Private-Shared Chargers)

Follow these steps to obtain an access code and start charging:

Identify the Contact: Determine who manages access for the charger at your specific location (Property Manager, Concierge, or Building Owner).
Prepare Your Information:
- Ensure you have a SWTCH account created and logged in (download the SWTCH mobile app or visit charge.swtchenergy.com).
- Be ready to provide your tenant ID, employee ID, or any other relevant information to confirm your authorization. If it's a workplace charger, ensure you're using your work email for your SWTCH account if required.
Make the Request:
- In Person: If feasible, visit the property manager or concierge office directly with your SWTCH account details.
- By Phone or Email: If an in-person visit isn't possible, contact them via phone or email, providing all necessary identifying information.
Follow Up (If Needed): If you don't receive a response within a reasonable timeframe, please let us know, and we can assist with follow-up communications.

Need Further Assistance?

If you have questions or require support after contacting your property management, please don't hesitate to reach out to SWTCH Customer Support:

Call us at: 1-844-798-2438
Email us at: support@swtchenergy.com

Our live agents are available 24/7 to assist you.