SWTCH Charger asking for an Access Code - Private-Shared Chargers

SWTCH Chargers asking for an access code could be due to the following:

1. The charger is not available for use yet; only the installer can access it. The charger usually shows a status of "Commissioning".
2. A certain user privately owns the charger. The charger is not yet active as a subscription is required for activation.
3. The charger is "Private-Shared" which means it is for private use but is shared within the property. Only tenants or employees are allowed to use the charger, and the access code is readily available through the property manager, the concierge, or the building owner.

• Property Manager: They manage the building and can provide access codes to authorized users.
• Concierge: In buildings with this service, the concierge can quickly verify your authorization and give you the code.
• Building Owner: The owner may handle access codes in smaller properties directly.

Steps to request an access code:

1. Identify the Contact: Find out if the property manager, concierge, or owner provides the codes.
2. Prepare Your Information: Set up your SWTCH account and subscription if needed. Be ready to provide this information.
3. Make the Request:

• In Person: Visit the property manager or concierge office with your SWTCH account details.
• By Phone or Email: If you can’t visit in person, contact them with all necessary information.
• Follow Up: If there's no response, let us know, and we'll follow up.

For questions or support, call 1-844-798-2438 or email support@swtchenergy.com. Live agents are available 24/7.