Get started with SWTCH

Pro Tips:

• There’s no ‘i’ in SWTCH! Make sure the app you’re downloading matches SWTCH’s logo.
• Don’t see the e-mail verification in your inbox? Be sure to check your spam folder.
• No cellular reception underground? Request a SWTCH Charge Card so you can simply tap and go. Click here on how to order a SWTCH RFID Charge Card.
• Don’t feel like downloading an app? Use our web app at charge.swtchenergy.com instead!

How to start/stop charging and use the app

• To start a charging session, log in to the SWTCH app or web portal, enter your charger’s ID (found on the front of the unit), review the charger details, and press 'Start charger' to begin your session. To stop charging, you can unplug your vehicle or press 'End charging' in the app.
• If your charger is showing as 'not activated' in the app or was recently installed, activation may still be pending. Record the charger ID (usually found on the front of the unit) and contact your property management or SWTCH support to confirm activation status. Once activated, you can use the app to start a session.
• To use the SWTCH app for charging, you must first create a SWTCH account and add a payment method in the app’s Wallet section. After your account is set up and the charger is activated, you can start charging sessions through the app.
• If you encounter issues starting a charging session, verify your account status, payment method, and charger ID in the app. For technical or connectivity issues, use the SWTCH app to request support or call the 24/7 support line at 1-844-798-2438.
• A charger must be fully commissioned and added to the SWTCH system before it can be activated and used. If the charger is not yet visible or available in the app, there may be a delay due to outstanding documentation, commissioning steps, or network setup. Commissioning may require a call with the technical team, completion of a checklist, or confirmation from property management or the installer.
• If a charger is not available for use due to pending commissioning or network issues, users may be advised to wait for the setup to be completed, and support may escalate the request to the deployment or onboarding team. Updates are provided once the charger is online and available.

Check out SWTCH's get started guide attached for more details. If you need support, please reach out to us at support@swtchenergy.com or 1-844-798-2438.