SWTCH: Charger "Under Repair"

Some chargers at some locations are being placed in "Under repair" status and are temporarily unavailable for use.

We understand this may be inconvenient, and we appreciate your patience as we work with the charger owner and technical support teams to bring it back online as soon as possible.

What’s Happening?

Unlike other networks, SWTCH does not own the chargers. We provide the software and connectivity that powers charging at shared locations such as residential, commercial, and public properties. When an issue arises, our role is to:

Investigate the issue remotely, when possible

Attempt remote repairs if diagnostics allow

Coordinate with the charger owner and on-site property manager

Arrange for a technician site visit if remote resolution is not possible

Why Repairs May Take Time

Bringing a charger back online sometimes involves multiple steps and decisions. These may include:

Further diagnostics to determine if it's a hardware or network issue

Remote troubleshooting, which may require multiple attempts

Scheduling an on-site technician, depending on charger ownership and vendor availability

Coordination with the property or charger owner, who may need to approve next steps, costs, or hardware replacements

Waiting on third-party components, contractors, or vendor responses

Shared Responsibility

As a software provider, SWTCH works closely with the charger owner, property team, and hardware support partners. Decisions and repairs involve collaboration across these teams, which can take time—especially in shared-use environments like condos, office buildings, or public lots.

What You Can Expect

We are actively monitoring the situation.

Our support team is coordinating next steps with the responsible parties.

Once the charger is operational again, it will appear as “Available” in the SWTCH app.

Need Help Finding Another Charger?

You can use the SWTCH app to:

• Locate nearby available SWTCH chargers
• Check real-time availability
• Start and monitor your sessions

Not looking right? 

When a charger displays 'available' on the unit but shows 'unavailable' or 'under repair' in the app, it typically means the charger is offline, faulted, or undergoing maintenance, and is not accessible for charging until the status is updated in the system. SWTCH coordinates with the property owner or site manager to investigate and resolve these issues before the charger can be used.

If a charger appears available on the unit but is unavailable in the app, it may be due to a connectivity or configuration issue, such as being outside configured operating hours, being paired with another charger in use, or a network problem preventing status synchronization. In some cases, the charger may be awaiting commissioning or undergoing maintenance, which prevents activation even if the unit seems ready.

Thank You for Your Understanding

We know charging disruptions can be frustrating, and we’re doing everything we can to resolve the issue quickly. We ask for your continued patience as our teams work through this process, and we’ll keep you informed of any updates.

If you have questions or need help locating another station, feel free to contact SWTCH Support or visit: charge.swtchenergy.com

Thank you for being part of the SWTCH network.