How to Delete Your SWTCH Account?

You can delete your SWTCH account via Mobile App

1. Open the SWTCH App:

   • Launch the SWTCH app on your mobile device. Ensure you are logged in to your account.

2. Access the Account Settings:

   • Tap on the two-line icon located at the top-right corner of the screen.
     
     
   • Tap "Settings" from the menu options.
     
     

3. Navigate to Account Deletion:

   • Tap on "Delete Account".
     

4. Confirm Account Deletion:

   • A confirmation prompt will appear. Read the information provided, as it may explain the implications of deleting your account.
   • Confirm your decision by tapping "OK".
     

5. Verify Identity:

   • You may be asked to enter your password or another form of verification to confirm that you want to delete your account.
   • Complete the verification process
     
     

You can temporarily deactivate your SWTCH account via the Web App

1. Visit the SWTCH Website:

   • Open your preferred web browser and go to the SWTCH website (https://www.swtchenergy.com/). Login your SWTCH account.

2. Go to Account Settings:

   • Once logged in, click on the two-line icon, usually located in the top-right corner of the page.
     
     
   • Select "Settings" from the dropdown menu.
     
     

3. Find the Deactivate Account Option:

   • In the account settings menu, look for an option labeled "Temporarily deactivate my Account".
   • Click on this option.
     
     

4. Confirm Deactivation:

   • A confirmation page or popup will appear. It will provide details on what deactivating your account entails.
   • Confirm your choice by clicking "OK"
     
     

5. Completion:

   • A popup will appear confirming your account has been temporarily deactivated.

Questions? We have live agents available 24/7 to assist you. Please contact us at 1-844-798-2438 for technical support or email us at support@swtchenergy.com.