SWTCH Charging Session Fallback Checklist

Having trouble with your SWTCH charging session? Follow this checklist to safely troubleshoot, document, and continue charging.

1. Stay Safe First

• Inspect the charger and cable: Check for visible damage, overheating, melting, or frayed wires.

• Stop immediately if anything seems unsafe — do not force connections.

• Keep your EV unplugged until it’s safe to retry.

2. Confirm Your App / Session Status

• Force close and reopen the SWTCH app.

• Check the session status: has it started? Is it “Preparing,” “SuspendedEV,” or “Charging”?

• If the app is unresponsive, try the web app: SWTCH Web App

• If you normally use the RFID charge card, try starting the session with that instead.

Related Help Articles:

• Starting & Stopping Your Session

• EV Charger Stuck on ‘Preparing’?

• SuspendedEV Status Explained

3. Check Payment & Wallet

• Confirm your payment method is valid and accepted.

• If using a wallet, check the balance is sufficient.

• If a session fails to start after payment, take note of the transaction and save screenshots.

• Consider using Guest Checkout if the wallet or card is causing repeated issues: Guest Access Guide

4. Inspect the Physical Charger

• Check the cable and connector for visible issues.

• Ensure the charger is powered on and not in a “Under Repair” status.

• Look for posted instructions or warnings at the station.

• Try a different port at the same location, if available.

Related Help Article:

• SWTCH Charger Under Repair

5. Try an Alternative Charging Method

• Use another SWTCH charger nearby if the current one fails.

• Switch to a different charging network if available, especially if urgent.

• Use your Charge Card(RFID) for offline session initiation if app connectivity is unreliable.

6. Document the Issue

• Take photos of the charger, cable, screen, and any error messages.

• Note: charger ID, location, date, time, and session ID.

• This information helps SWTCH support troubleshoot or process refunds/reports.

7. Contact SWTCH Support

If all else fails:

• Phone: 1‑844‑798‑2438

• Email: support@swtchenergy.com

Include the documentation above for faster resolution. Support can verify account status, session logs, or hardware issues.

8. Prevent Future Problems

• Keep app, phone OS, and firmware up to date.

• Avoid charging in areas with weak cellular signal unless using RFID or web app fallback.

• Verify charger status in the app before arrival, but always visually inspect it.

Summary

1. Safety first: inspect hardware and unplug if unsafe.

2. Check app / web session status.

3. Verify payment method and wallet balance.

4. Inspect the physical charger and port.

5. Try alternative methods: Charge Card(RFID) or another charger.

6. Document everything.

7. Contact SWTCH support with full details.

8. Apply preventive best practices for next sessions.