Security & Privacy: Handling Suspicious Emails and Protecting Your Account.

Suspicious emails, spam, or abuse reports

• SWTCH cooperates with authorities in investigations of improper or unlawful activities related to suspicious emails, spam, or abuse reports, and may disclose information as required by law. For more details, refer to the SWTCH Privacy Policy.
• There are no specific procedures or documentation available for handling complaints about suspicious emails, spam, or abuse reports related to particular IP addresses or email attachments. Customers are advised to review the SWTCH Privacy Policy for general information and to provide additional details if further assistance is needed.
• If you believe you have received a suspicious or unwanted email related to SWTCH, do not interact with any links or attachments, and provide any additional details about the message so the support team can review and escalate your concern as needed.
• For more information about how SWTCH handles privacy and security concerns, including the reporting of suspicious emails or abuse, customers are directed to review the SWTCH Privacy Policy.
• If the support team cannot resolve a suspicious email, spam, or abuse report immediately, the case will be escalated and a support agent will contact the customer within 24 hours for further assistance.

Account security, fraud, and unauthorized access

• SWTCH will never ask you for your credit card information, card security codes, PINs, password, or a one-time passcode.
• If you suspect your account has been compromised or your card details have been stolen, you should report this to your card institution.
• If you are unable to update your payment method or access your account due to suspected unauthorized activity, you may be advised to delete your account and create a new one with a different email address.