How to cancel your SWTCH monthly subscription?

1: Log in to Your SWTCH Account

• Ensure you are logged into your SWTCH account on the mobile app or the website.
• You may need your username and password for access.

2: Prepare the Charger ID

• Locate your Charger ID, which can typically be found:
  • On your subscription confirmation email.
  • In your SWTCH account under the "Favorites" or "Chargers" section.
  • On the physical charger label.

3: Contact SWTCH Support

To cancel your subscription, reach out to SWTCH Support through one of the following methods:

• Phone: Call the SWTCH Support team at 1-844-798-2438.
• Email: Send a request to cancel your subscription to support@swtchenergy.com. Include:
  • Your name.
  • Charger ID.
  • Reason for cancellation (optional).
• Live Chat: Use the chat function on the SWTCH website or app to connect with a representative.

4: Confirm Cancellation Terms

• SWTCH Support will confirm your request and provide information about your cancellation.
• Important: You will retain access to the charger until the last day of your paid subscription period. After that, your access will be terminated.

• A charger ID is required to process a subscription cancellation request for SWTCH memberships.

• Subscription cancellation requests may take up to 48 business hours to be completed after submission to the appropriate team.

5: Retain Confirmation for Your Records

• Request a confirmation email or receipt to document the cancellation for your records.

If you experience any issues during the process, feel free to reach out to SWTCH Support again for assistance.