Why do I keep getting SuspendedEV status when charging my car?

If you're consistently encountering SuspendedEV status within just a few minutes of starting the charger, it's advisable to:

• Check your EV's charging settings. There may be a charging schedule being set or the battery is only allowed to be charged at a certain level.
• Ensure your charging cable is properly connected. Loosely connected cable can cause on and off charging session so charger status keeps on going to SuspendedEV status.
• Ensure the charger plug and Car charging port is clean. Any debris on the charger plug or your car's charging port can lead to a loose connection resulting to charger keeps going to SuspendedEV status.
• Consult your EV's owner's manual.

Related article: What does it mean when charger goes to SuspendedEV status?

If all the above were made and still getting SuspendedEV, please contact SWTCH Support. We have live agents available 24/7 to assist you. Please use the green chat button, email us at support@swtchenergy.com or call us at 1-844-798-2438 for technical support.