Why is my credit card information not being accepted as a payment method?

When your card information isn't being accepted for a payment, it can be frustrating. Here's a systematic approach to troubleshooting the issue:

1. Verify Your Card Information:

• Accuracy:
  • Double-check the card number, expiration date, CVV code, and billing address. Even a small error can cause a rejection.
• Expiration Date:
  • Ensure your card hasn't expired.
• Billing Address:
  • Confirm that the billing address you entered matches the address associated with your card.

2. Check Your Card and Account:

• Sufficient Funds:
  • Make sure you have enough available credit or funds in your account to cover the purchase.
• Transaction Limits:
  • Your bank or card issuer might have daily or transaction limits. If the purchase exceeds these limits, it could be declined.
• Fraud Alerts:
  • Your bank might have flagged the transaction as suspicious. Contact them to verify and authorize the payment.
• Card Restrictions:
  • Some cards have restrictions on online or international transactions. Contact them to verify and ask to allow online or international transactions.

3. Address Potential Technical Issues:

• Browser/App Issues:
  • Try using a different browser or device.
  • Clear your browser's cache and cookies.
  • If using the SWTCH Mobile app, ensure it's up to date.
• Internet Connection:
  • Ensure you have a stable internet connection.

4. Contact Relevant Parties:

• Your Bank/Card Issuer:
  • If you've checked everything and the problem persists, contact your bank or card issuer. They can provide specific reasons for the decline.

If all the above steps were made and you still encounter the issue please contact SWTCH Support. We have live agents available 24/7 to assist you. Please use the green chat button, email us at support@swtchenergy.com or call us at 1-844-798-2438.

Key things to remember:

• Security: Be cautious about entering your card information on unfamiliar websites.
• Documentation: Keep records of any error messages or communication with your bank or the merchant.

By systematically working through these steps, you should be able to identify and resolve the issue.