App and Portal Functionality Problems

App displays incorrect or missing images, charger types, or connector information

• Requests to correct charger type or connector type displayed in the app are escalated to the appropriate department, and confirmation is provided once the update is complete.
• Requests to update or correct station images in the SWTCH application are escalated to the appropriate department, and confirmation is provided once the update is complete.

Reservation system or time selector not working

• The Reservation feature can be disabled for a property if there are issues with the application, and the support team will escalate the issue to the development team for further review and resolution.
• The support team can remove the functionality to book a session if the reservation system is not working as intended.

Unclear or inconsistent pricing information in app or on charger

• During charging sessions, the app or charger screen may display a '?' or 'No price information' for the charging fee or total cost, but the subsequent emailed bill will show the correct dollar and kWh amounts.
• Issues with unclear or inconsistent pricing information displayed in the app or on the charger are recognized as software limitations and are escalated to the technical team for resolution.