- If the information provided during commissioning was incorrect, charger-to-breaker assignments can be corrected remotely by providing the charger IDs and their corresponding breakers to support; onsite presence is not required.
- When multiple chargers are sharing power on the same circuit, each charger may provide half of its maximum capacity if both are in use simultaneously; this is expected behavior for load sharing configurations.
- Load management (load sharing) configuration can be verified and adjusted remotely by the support team; if there are concerns about the current load split or configuration, the support team will escalate to technical staff to check and update the settings as needed.
- Load management (load sharing) issues will not cause a charger to disconnect from the network; if chargers remain offline after a breaker reset, the root cause is likely a networking or connectivity issue rather than load sharing misconfiguration.
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