SWTCH RFID Cards: Ordering, Activation, and Troubleshooting

If a charger is installed in an area without Wi-Fi or mobile data, you can still use it with a SWTCH Charge Card (RFID card).

You can request the card through the SWTCH Mobile App and Web App. Once you receive it, simply tap the card on the charger to start a charging session—no internet connection is needed.

The SWTCH Charge Card is linked to your SWTCH Account, so there is no need to add money to the card separately. It uses the available balance in your SWTCH Account, and the cost of each charging session is automatically charged to your account.

In short: Your RFID card works like a key to your SWTCH Account. Just tap it to charge, and the payment is automatically taken from your account balance.

You can request for the SWTCH Charge Card  in two ways: 

 1. Mobile App

 You can launch the SWTCH mobile app, ensure you're logged in, and then select the drop-down menu represented by two black lines in the upper-right corner. Select 'Charge Card' as shown in the image below. 

You will be asked to add manually or scan and submit your card after selecting the "Add Payment Method" button, which will display if you haven't already added a payment method (Please authorise SWTCH to access your camera). The app will ask you to provide the mailing address where your card will be sent if you have previously added a payment method.

2. Web App

You can go to charge.swtchenergy.com, make sure you're logged into your account, then select Settings - Request charge card from the drop-down menu at the top right.

If your credit card is already linked to your profile, all you need to do is add your mailing address.

Note: Please be advised that it can take 5-10 business days for your SWTCH RFID Charge Card to ship.

RFID card setup, activation, and troubleshooting

• If an RFID card is not working after being added to an account, SWTCH support may recommend requesting new RFID cards through the App or by contacting support, as some original charger-supplied RFID cards may not be compatible or properly configured in the system.
• To initiate a charging session using a SWTCH RFID card, tap the card on the RFID icon located on the front of the EV charger. The vehicle may be plugged in either before or after tapping the card; both methods are permissible.
• If an RFID card is not functioning at a specific charger, make sure that the RFID card is being held vertically when tapping on the charger. If that doesn't work, test the card at another SWTCH charger to determine whether the issue is with the card or the charger. If the card works elsewhere, the problem may be with the charger; if it does not, the card may need to be replaced or reconfigured.
• SWTCH support may request the RFID card number and the account it is associated with to verify proper setup and resolve issues where the card is not working as expected.
• If an RFID card is associated with another customer’s account, SWTCH support will be unable to add it to a new account and will arrange for a replacement card to be sent.

Lost RFID Card

• If your SWTCH Charge Card (RFID card) is lost or stolen, support can unlink or cancel the card from your account. You can then request a new card through the SWTCH app or by following the steps in the official guide.

Managing multiple RFID Cards

• To activate or troubleshoot multiple RFID cards on an account, support can add, remove, or re-add cards based on the unique ID numbers provided. If a card is missing or not working, providing the RFID UID allows support to update the account and resolve access issues.

If you have any questions or concerns, we have live agents available 24/7 to assist you. Please e-mail us at support@swtchenergy.com or call us at 1-844-798-2438 for technical support.